yyrr's Commitment

Responsible Gaming yyrr –
Safe Play Guide for Malaysia

At yyrr, the enjoyment of gaming must go hand in hand with user safety and well-being. We provide real tools, guidance, and support — not just words — so every user can enjoy the platform in a healthy, controlled way.

yyrr is 100% committed to responsible gaming practices
In-App Responsible Gaming Tools

Set deposit limits, loss limits, and play time limits directly from your account settings — no need to contact support, everything is in your own hands.

Play Time Reminder

The yyrr platform automatically sends reminders when you have played beyond the time limit you set yourself, helping you stay aware of how long you have been playing.

Risk Pattern Detection

The yyrr system monitors gameplay patterns and will issue internal alerts if any pattern suggests a risk of problem gambling, without compromising user privacy.

Self-Exclusion Options

If you feel you need a break, you can suspend your account for 24 hours, 7 days, 30 days, or permanently — the choice is yours.

Non-Judgmental Support

The yyrr support team is trained to assist users facing gambling-related challenges in an empathetic, professional, and non-judgmental way.

Full User Control

All self-control tools take effect immediately once you set them. Limits you have set cannot be relaxed instantly — a cooling-off period is required for any changes that loosen a limit.

What is Responsible Gaming?

Responsible gaming means you play for fun — not to escape problems, not as a primary source of income, and not with money you cannot afford to lose. This is not a reprimand or a moral lecture — it is simply a reality we feel is important to share openly.

Most yyrr users play in a healthy way. They know how much they are comfortable spending, they stop when they reach that limit, and they enjoy gaming as entertainment — much like watching a movie or dining at a nice restaurant. That is the healthy approach.

Problems begin to emerge when gaming stops being entertainment and becomes a compulsion. When someone starts playing to win back lost money, when it begins affecting sleep, relationships, or day-to-day finances — those are signs that something needs to change.

Yyrr will not pretend this issue does not exist. Instead, we choose to be transparent, provide the right tools, and ensure users know they can get help at any time.

Remember: Gambling should never be seen as a way to solve financial problems or relieve life stress. If that is how you are feeling right now, please read the support section below.
yyrr's Commitment in Numbers
Available control tools6 tools
Support response time (chat)≤ 3 min
Self-exclusion takes effect immediately100%
RG support team trainingMandatory
Age verification at registrationStrict
Safe Play Principles
  • Set a budget before you play, not after
  • Treat money wagered as the cost of entertainment
  • Never chase your losses
  • Play in a calm state of mind, not under stress
  • Take regular breaks
yyrr Responsible Gaming Tools

All these tools are accessible directly from your account settings — no waiting required

Deposit Limit
💰
Daily / Weekly / Monthly Deposit Limit

Set a maximum deposit amount for each time period. Once the limit is reached, the system will block any new deposits until the period resets. Reduced limits take effect immediately; increased limits require a 24-hour cooling-off period.

Loss Limit
📉
Daily / Weekly / Monthly Loss Limit

Set a cap on how much you are willing to lose within a given period. Once the loss limit is reached, gaming will be paused until the next period begins. This is one of the most effective tools for preventing prolonged losses.

Time Limit
⏱️
Session Time Limit

Set your daily play time limit. The yyrr platform will send a reminder 10 minutes before the limit is reached and will end the session when time is up. This helps you stay aware of how long you have been playing.

Self-Break
🔒
Temporary Account Suspension

Suspend your account for 24 hours, 48 hours, 7 days, or 30 days. During the suspension period, you cannot log in, deposit funds, or play. Your balance remains safe and can be withdrawn once the period ends.

Permanent Exclusion
🚫
Permanent Self-Exclusion

If you decide to stop playing permanently, you can close your yyrr account with a permanent self-exclusion request. This closure is final and cannot be reversed. Any remaining balance can be withdrawn beforehand.

Reality Check
📊
Activity History Review

View your full history of deposits, withdrawals, playing time, and win/loss records through your account dashboard. This transparency helps you make informed decisions about your gaming activity.

All these self-control tools are accessible through the Account Settings → Responsible Gaming in the yyrr app or website. No need to contact support to activate them.
Problem Gambling Warning Signs

Problem gambling is not always obvious from the outside — many people only realise it when it has already seriously affected their lives. Here are the early warning signs to watch out for:

Gambling with money meant for daily essentials such as food, bills, or rent

Always trying to "chase" losses by placing larger bets

Feeling anxious, irritable, or restless when unable to play

Hiding gambling activity from family or close ones

Disrupted sleep, difficulty concentrating at work or school due to gambling

Borrowing money to gamble or using a credit card to deposit funds into the platform

Personal relationships, work, or health directly impacted by gambling habits

Check Yourself – Quick Questionnaire

Ask yourself these questions honestly. If your answer to three or more is "yes", it may be time to speak with someone or use yyrr's self-control tools.

1

Have you ever played longer or spent more than you planned?

2

Have you ever chased losses by gambling to win back money you lost?

3

Do you hide your gambling activity from family or friends?

4

Have you ever felt guilty or regretted gambling?

5

Has gambling caused financial, family, or work problems for you?

6

Do you feel the need to wager increasingly larger amounts to get the same level of excitement?

7

Have you ever borrowed money or sold valuables to fund your gambling?

This questionnaire is an initial guide, not a diagnosis. If you are concerned about your own or someone else's gambling habits, please use yyrr's self-control tools or seek professional help.
FAQ – Responsible Gaming

Log in to your yyrr account and go to Settings → Responsible Gaming → Deposit Limit. Select a period (daily, weekly, or monthly) and enter your desired limit amount. Reduced limits take effect immediately. If you wish to increase your limit, a 24-hour cooling-off period applies to ensure the decision is made carefully.

Yes, you can suspend your account yourself through the Responsible Gaming settings or by contacting yyrr customer support. Suspension period options are 24 hours, 48 hours, 7 days, or 30 days. During this period, login, deposits, and gameplay are fully blocked. Your balance remains safe and can be withdrawn once the period ends.

Permanent exclusion means your account will be closed permanently and cannot be reopened under any circumstances. This option is for users who decide to stop gambling altogether. Before permanent exclusion is processed, you will need to withdraw all remaining balance. Contact yyrr support to submit this request.

Absolutely not. yyrr only allows individuals aged 18 and above to register and use the platform. A strict KYC process ensures age verification is carried out. If an account is found to have been registered by an underage individual, it will be closed immediately. We also encourage parents to use parental control software on devices shared with children.

The first step is acknowledging that you need help — and that alone takes courage. You can start by using yyrr's responsible gaming tools such as account suspension or self-exclusion. Next, reach out to the yyrr support team, who are trained to assist in these situations. We also encourage you to seek support from a trusted family member or mental health professional.

If you close your account for responsible gaming reasons, your full remaining balance (after deducting any bonus with unfulfilled wagering requirements) can be withdrawn to your verified bank account or e-wallet. Your funds are entirely yours — the account closure process will not affect your right to receive your remaining balance.
Support & Help Resources

Seeking help is a sign of strength, not weakness. There are several channels available to you

yyrr Support

The yyrr customer support team is available 24/7 via in-app live chat.

24/7 Live Chat
Support Email

Email our team for a more detailed and private discussion.

[email protected]
Family & Friends

Sometimes, talking to someone you trust is the most meaningful first step.

Trusted People
Mental Health Professionals

A counselor or psychologist can help with gambling problems. Do not be ashamed to seek professional help.

Professional Support
Important Note

Problem gambling is a real and treatable health condition. People who seek help are not weak — they are brave enough to acknowledge the issue and take action. If you or someone you care about needs support, please take that first step today. The yyrr team is ready to assist with self-exclusion or account suspension whenever you need it.

Play for Fun, Play Smart

Register a yyrr account and start a safe, controlled, and enjoyable gaming experience — with all the responsible gaming tools you need available from day one.

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